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SHIPPING POLICY

WITHIN AUSTRALIA

We offer a shipping time frame of 5-7 business days from the date of order.

All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.

The items are sent from Sydney via Australia Post and delivery times will vary depending on the postcode the items are being sent to. Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.

​INTERNATIONAL

We offer a shipping time frame of 10-15 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.

We use Australia Post To ship items internationally. The items are sent from Sydney and delivery times will vary depending on the country the items are being sent to. The standard delivery time is 10-15 business days. Please allow extra time for delays during busy periods.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item. Marley Valentine is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.

DELAYS & MISSING DELIVERIES

We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us and we will do our best to assist you in receiving your items in a timely manner.

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RETURNS POLICY

RETURNS

Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do!

​DAMAGED GOODS

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased.

FREQUENTLY ASKED QUESTIONS

  • How will I receive my signed books?
    All signed books are merchandise are shipped via Australia Post. The items are sent from Sydney and delivery times will vary depending on the country the items are being sent to. The standard delivery time is 5-7 days for Domestic orders and 10-20 days for International orders. Marley Valentine is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees
  • Do you ship internationally?
    Yes! We are excited to announce that we now have WORLDWIDE shipping available.
  • I ordered a book but now its out of stock?
    Sometimes due to high demand we may sell out of stock quicker than anticipated. If this does occur we will notify you by email and keep you in the loop with any updates regarding estimated time of arrival.
  • My items is delayed, what do I do?
    We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us. We will do our best to assist you in receiving your items in a timely manner.
  • I placed an order, now what?
    You will receive an email confirming your purchase and we will get to work on packing up your items! Once a order has shipped from us, you will receive an email notification with a tracking number and how to track the item.
  • What if my product is damaged?
    We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased.
  • Can I return my purchases?
    Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do!
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